Terms of service

Last updated: June 2, 2026

These Terms of Service apply to the website and store operated by QIBI Limited trading as Luckora. By accessing or using our store, you agree to these Terms of Service and our policies, including our Privacy Policy, Refund Policy, and Shipping Policy.

Use of the store

You agree to use our store only for lawful purposes and not for any fraudulent, abusive, or harmful activity. You must not interfere with the operation or security of the store.

Products and orders

We aim to describe products as accurately as possible, but colours, textures, and appearance may vary depending on your screen or device. All orders are subject to acceptance and availability. We may refuse or cancel orders where necessary, including in cases of pricing errors, suspected fraud, or stock issues.

Pricing and payment

Prices shown on the store are subject to change without notice. You agree to provide current, complete, and accurate billing and payment information for all purchases. Applicable shipping charges, taxes, duties, or import fees may apply depending on the destination and order.

Shipping and delivery

Shipping and delivery estimates are provided for convenience only and are not guaranteed. Delays may occur because of carriers, customs, weather, or events outside our reasonable control. More detail is available in our Shipping Policy.

Returns and refunds

Returns and refunds are handled in line with our Refund Policy.

Intellectual property

All content on the store, including text, graphics, images, logos, and design elements, is owned by or licensed to QIBI Limited trading as Luckora unless otherwise stated. You must not copy, reproduce, distribute, or exploit store content without prior written permission.

Third-party services

Our store is powered by Shopify and may include links or tools provided by third parties. We are not responsible for third-party websites, products, or services.

Limitation of liability

To the maximum extent permitted by law, QIBI Limited trading as Luckora is not liable for indirect, incidental, or consequential loss arising from your use of the store or purchase of products from it.

Governing law

These Terms of Service are governed by the laws of New Zealand. You agree to the non-exclusive jurisdiction of the courts of New Zealand.

Changes

We may update these Terms of Service from time to time by posting the revised version on the store.

Contact

If you have questions about these Terms of Service, contact QIBI Limited trading as Luckora at hello@qibi.co.nz, phone +64 21 114 9260, or by mail at QIBI Limited, 8 Garden Lane, Torbay, Auckland 0632, New Zealand.