Contact

For questions about your order, jewellery care, sizing, gifting, returns, or warranty support, please contact Luckora. We will get back to you as soon as we can.

Email

hello@luckora.co.nz

Order help

If your message is about an order, please include your order number and the email address used at checkout so we can help you faster.

Warranty or product questions

For warranty, damaged, faulty, or incorrect item enquiries, please include clear photos of the piece and a short description of the issue.

Response time

We aim to reply within 1 to 2 business days. During busy periods, launches, or public holidays, replies may take a little longer.